Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders placed through the USB Memory Direct webstore, including products purchased through our online checkout or Shopify Buy Button checkout.

ORDER PROCESSING TIMES

Orders are processed during our normal business hours, Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, excluding weekends and holidays.

Orders placed before 2:00 PM Eastern Time, Monday through Friday, will typically begin processing the same business day.

Orders placed after 2:00 PM Eastern Time, or on weekends or holidays, will typically begin processing on the next business day.

Processing time is separate from shipping transit time. Shipping transit time begins once the order has been picked up by the carrier.

SHIPPING METHODS AND DELIVERY ESTIMATES

Available shipping options and rates may vary depending on the product, order quantity, destination, and selected shipping method.

Delivery dates and transit times shown at checkout are estimates only and are not guaranteed unless expressly stated in writing by USB Memory Direct.

We are not responsible for delays caused by shipping carriers, weather, customs, holidays, incorrect addresses, missed delivery attempts, or other circumstances outside of our control.

BUSINESS DAYS

Business days are Monday through Friday and do not include weekends or holidays.

Orders placed on Saturday, Sunday, or a holiday will be treated as being placed on the next business day.

ORDER CONFIRMATION AND TRACKING

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for the selected shipping method.

Please allow time for tracking information to update after the carrier receives the package.

CUSTOM AND PERSONALIZED ORDERS

If your order includes custom printing, branding, engraving, data services, artwork review, proof approval, or any other customization, the order may require additional production time before shipment.

Production timelines for custom products are separate from shipping transit times. Any estimated delivery date is dependent on timely customer response, artwork approval, payment completion, and product availability.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at the time of checkout.

USB Memory Direct is not responsible for delays, failed deliveries, lost packages, returned shipments, or additional costs caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for any return shipping costs, reshipment costs, or carrier fees.

REFUSED OR UNCLAIMED PACKAGES

If a package is refused, unclaimed, or returned to us by the carrier, the customer may be responsible for the original shipping cost, return shipping cost, reshipment cost, and any applicable fees.

Returned packages may also be subject to the terms outlined in our Return Policy.

INTERNATIONAL SHIPPING

International customers are responsible for all import fees, customs duties, taxes, brokerage fees, and any other charges required by the destination country.

These charges are not included in the product price or shipping cost unless expressly stated otherwise.

USB Memory Direct is not responsible for delays caused by customs, import processing, unpaid duties or taxes, destination country regulations, or other international shipping requirements.

International orders returned to us due to unpaid duties, taxes, customs fees, or import charges may be subject to a 25% restocking fee, as outlined in our Return Policy.

LOST, STOLEN, OR DAMAGED PACKAGES

Once an order is transferred to the shipping carrier, delivery is handled by the carrier.

If your package is lost, stolen, delayed, or damaged in transit, please contact us as soon as possible so we can help review the issue and determine the next steps.

Damage claims may require photos of the packaging, product, shipping label, and any visible damage. Claims must be reported promptly so they can be reviewed with the carrier.

USB Memory Direct is not responsible for packages marked as delivered by the carrier but reported missing, stolen, or not received. Customers should contact the carrier directly and check with household members, neighbors, building offices, mailrooms, or front desk staff when applicable.

SHIPPING CHARGES

Shipping charges are non-refundable unless otherwise required by law or expressly agreed to in writing by USB Memory Direct.

If an order is returned, the original shipping cost and any return shipping cost may be deducted from the refund or charged to the customer, as outlined in our Return Policy.

PRODUCT AVAILABILITY AND SPLIT SHIPMENTS

Some items may ship separately depending on product availability, warehouse location, order size, or fulfillment requirements.

If an item is unavailable, delayed, or discontinued, we may contact the customer with available options, which may include a replacement item, delayed shipment, partial shipment, or order cancellation.

CONTACT US

Questions about shipping can be sent to:

USB Memory Direct
1351 Sawgrass Corporate Pkwy
Suite 102
Sunrise, Florida 33323

Email: support@usbmemorydirect.com
Phone: +1 954-707-6767
Website: www.usbmemorydirect.com